Welcome to the Merlin People website (the "website") which is owned and operated by Merlin Supply Chain Solutions. The following terms and conditions govern your access to and use of the website and also any purchases made from it. Please read them carefully. By continuing to use this website, you agree to be bound by these Terms and Conditions of use. If you do not agree to be bound by these Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.
Merlin People reserves the right to amend these Terms and Conditions or any policy or guideline outlined on the website. If we make any changes, we will amend our Terms and Conditions on this website and any such amendment will be effective immediately following the posting of the changes on the website. Please periodically refer to the Terms and Conditions on the website in order that you are aware of any amendments which have been made by us. If you do not wish to be bound by the revised Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.
On this website "we", "us" and
Telephone No: +44 (0) 1536 533 541 Company NO: 06538325
"You" and "Your" means the person accessing and/or using the website.
"Working Days" means all days other than a Saturday, Sunday and any statutory or public holidays in England.
This website sells to customers worldwide.
All of our prices are in British Pounds . VAT is included in the price for orders sent to the UK and countries in the European Union. VAT is NOT charged on orders sent to the Channel Islands and countries outside the EU. However, if you live outside the EU there is a small chance you may instead be required to pay import duty when the parcel is delivered. That will be collected locally by your postman. Please note that our prices are subject to change without notice.
We make every effort to ensure that all information on the website is completely accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in prices, it will not be possible to honour mistaken information. If a product is shown at a price lower than its actual price, we will at our discretion cancel the order and inform you of the cancellation or contact you for further instructions. We may offer the option to pay the difference between the lower price and the actual price. We may arrange for a substitute item of the correct price to be supplied to you. You are of course entitled to reject this substitute item in which case we will arrange to refund the purchase price to you as soon as possible. If the order has been shipped, you will be required to pay the difference between the lower price and the actual price or alternatively you can return the product with all packaging and paperwork at your expense.
Processing of Orders Policy
When you decide to book a service from the website,
the following process is employed by us to process and fulfil all bookings. On
our server, we will collect your information to include your name, address,
e-mail address, contact telephone numbers and size where appropriate. You will
then be directed to Sagepay's/Paypal's secure server to input your card
details. When payment has been authorised we will e-mail a confirmation that
your order is accepted. All orders must be paid for in advance and credit and
debit cards are therefore debited as soon as you place your order.
We are not liable for any damages (including, for example, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use: the Merlin People website, associated publications, the advice given by our advisers via Merlin Leaders, face-to-face and/or web-chat sessions or any material contained in them, or from any action or decision taken as a result of using this website, associated publications,face-to-face or web-chat sessions. These terms and conditions do not exclude or limit our liability (if any) to you for:
a) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
b) We shall be under no liability to you for any loss, costs, expenses, damage or other claims in respect of any defect in any product purchased arising from your wilful damage, neglect or failure to follow verbal or written instruction, any misuse or alteration of the product by you without our prior approval or arising from any information supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form.
c) We do not give any warranty or guarantee as to the accuracy or otherwise of information supplied to us by third party suppliers and shall have no liability to you for any losses arising as a result thereof.
d) We do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, expenses, costs or other claims that you may incur as a result of late delivery. In the event that we are unable, or fail to deliver any order within any specified time scale, we will use our best endeavours to contact you in order to re-schedule a new delivery date.
e) We shall not be liable for any failure or delay due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event beyond our reasonable control
f) In any event, our liability for any breach or the aggregate liability for any series of breaches under or in connection with these Terms and Conditions shall not exceed the value of the relevant order placed by you from time to time.
g) We shall have no liability for any loss of profit or
for any indirect, special or consequential loss of damage, costs, expenses or
other claims for compensation whatsoever arising out of or in connection with
the supply or non-supply of the services (including any delay in supplying the services) or their use or resale by you.
Intellectual Property and Copyright
You may not print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for anything other than personal, non-commercial use. For the avoidance of doubt you are only permitted to print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for the purposes of ordering products from this website or from any of our stores.
All copyright, trademarks and any other intellectual property rights in this website and its content (subject to the rights of any third party) are owned by or licensed to Knights of Old Ltd or otherwise used by us as permitted by law.
Limitations of Use
You may not use this website for any unlawful or unauthorised purpose, including without limitation;
- distributing any unlawful, libellous, abusive,
threatening, harmful, obscene or otherwise objectionable material;
- transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
- interfering with any other persons access, use of or enjoyment of the website;
- damaging, disabling or impairing the operation of this website or attempting to gain unauthorised access to the website or to networks connected to it, through hacking, spoofing or other such similar means.
We reserve the right to remove you as a user of the website and/or prevent any further use in the event that you violate any of these Terms and Conditions. If we consider there to be a risk of liability or loss to us, we may take any action deemed necessary to prevent such a liability or loss from occurring.
You must indemnify and hold us harmless or any of our directors, officers, employees or agents against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your access to and use of this website.
If any part of these Terms and Conditions are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.
We make every effort to ensure that all information on this live site is totally accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear either in product descriptions or prices, it will not be possible to honour mistaken information, but we shall correct errors as soon as we are aware of them.